Return & Refund Policy

Returns

• Eligibility: Items must be unused, in the same condition you received them, and in original packaging.
• Timeframe: You have 60 days from receipt to request a return.
• Proof of Purchase: A receipt or proof of purchase is required.

Refunds

• Inspection and Approval: We'll inspect the item and notify you of the refund status.
• Processing: Approved refunds are processed to the original payment method which takes up to 7 days.

Shipping

• Costs: You are responsible for return shipping costs, which are non-refundable.
• Lost/Damaged: Consider using a trackable service or purchasing insurance as we cannot guarantee receipt of your item.

Exchanges

• Items: We only replace items that are defective or damaged.
• Contact: For exchanges, contact us at soursoq@info.com.

Non-Returnable Items

• Gift cards and some health/personal care items are also non-returnable.
• Sale Items: Sale items are not eligible for refunds.

 

For any questions or further assistance, please contact us at soursoq@info.com. Thank you for choosing SourSoq!